Hello, I'm new here and mostly brought here in frustration due to the impala I have. I have read some people with similar problems that I have, so thought I'd start throwing out everything I've had to have done to the car. Chevrolet "customer care" and dealership says its typical of a used car, but we will see if any of you can beat it:
Intermediate shaft (present at purchase, 26k miles)
Powersteering gear assembly(ongoing steering noise from above, about 29k miles)
#6 fuel injector replaced (29k miles)
tpms sensor replaced (29k miles)
Oil leak, attempted repair twice, front seal. (34k? miles)
tpms, antennae transmitter and receiver (34k miles?)
Tires were seperating, tried balance and rotate at dealer, rotated myself, took to a tire shop eventually after fed up and they said the tires are seperating (present at purchase, 26k miles)
Rotors warped (present at purchase, 26k miles)
3+ Alignments (always the front driver side suspension)
Transmission fluid leak (40k miles)
Passenger Motor mount (clunking when shifting, entering/exting driveways, speed bumps (40K)
Outstanding complaints:
Windows scratched glass, pass side screeches. (the window scrapers were replaced before purchase at 24842 miles, glass was scratched when bought, didnt notice until windows tinted and it REALLY shows now). Window makes unbearable noise now.
Car idles poor enough to dim the lights at a stop at night.
Popping/cracking noise from front end when turning. Similar to all the other complaints about noises when steering, but this one is a loud crack sound outside the vehicle when turning at slow speed..
Vehicle was sold as certified, but after close inspection after purchase the car was damaged and poorly repaired, quoted $3,000+ by a chevrolet body shop to repair.
I have documented called into chevrolet customer care:
August 20th
September 3rd, 19th, 26th, 30th.
October 2nd
Contact from customer care to me:
August 21, 22, 28. Closed unresolved.
September 11, 12, 16. Called selling dealer 24th, 30th.
October 2nd it was escelated to a district specialist.
At this point I stopped keeping track as it is ridiculous what happened from here.
The customer care had told me to downshift instead of using brakes, as i complained the car shook when braking. When shaking on the highway, they advised to reduce speed? Everytime I mentioned I knew others with the same problems, they said they have no records of the problems occuring and would then end the call with "im sorry, thank you for calling chevrolet customer care"
Either way, heres my story with my Impala. Lets see who can top this!
It's now out of general warranty, so on a side note, you'll see me in all the other forum topics trying to figure out how to roll my window down while keeping my eardrum in tact, and how to get the car to stop making horrifically scary cracking sounds when doing u turns or backing out of parking spots until I get this properly resolved (ie bought back by dealer or gm, lawsuit, etc)
I look forward to sharing the website I create to document and track impala failures with you all in the near future!
Intermediate shaft (present at purchase, 26k miles)
Powersteering gear assembly(ongoing steering noise from above, about 29k miles)
#6 fuel injector replaced (29k miles)
tpms sensor replaced (29k miles)
Oil leak, attempted repair twice, front seal. (34k? miles)
tpms, antennae transmitter and receiver (34k miles?)
Tires were seperating, tried balance and rotate at dealer, rotated myself, took to a tire shop eventually after fed up and they said the tires are seperating (present at purchase, 26k miles)
Rotors warped (present at purchase, 26k miles)
3+ Alignments (always the front driver side suspension)
Transmission fluid leak (40k miles)
Passenger Motor mount (clunking when shifting, entering/exting driveways, speed bumps (40K)
Outstanding complaints:
Windows scratched glass, pass side screeches. (the window scrapers were replaced before purchase at 24842 miles, glass was scratched when bought, didnt notice until windows tinted and it REALLY shows now). Window makes unbearable noise now.
Car idles poor enough to dim the lights at a stop at night.
Popping/cracking noise from front end when turning. Similar to all the other complaints about noises when steering, but this one is a loud crack sound outside the vehicle when turning at slow speed..
Vehicle was sold as certified, but after close inspection after purchase the car was damaged and poorly repaired, quoted $3,000+ by a chevrolet body shop to repair.
I have documented called into chevrolet customer care:
August 20th
September 3rd, 19th, 26th, 30th.
October 2nd
Contact from customer care to me:
August 21, 22, 28. Closed unresolved.
September 11, 12, 16. Called selling dealer 24th, 30th.
October 2nd it was escelated to a district specialist.
At this point I stopped keeping track as it is ridiculous what happened from here.
The customer care had told me to downshift instead of using brakes, as i complained the car shook when braking. When shaking on the highway, they advised to reduce speed? Everytime I mentioned I knew others with the same problems, they said they have no records of the problems occuring and would then end the call with "im sorry, thank you for calling chevrolet customer care"
Either way, heres my story with my Impala. Lets see who can top this!
It's now out of general warranty, so on a side note, you'll see me in all the other forum topics trying to figure out how to roll my window down while keeping my eardrum in tact, and how to get the car to stop making horrifically scary cracking sounds when doing u turns or backing out of parking spots until I get this properly resolved (ie bought back by dealer or gm, lawsuit, etc)
I look forward to sharing the website I create to document and track impala failures with you all in the near future!