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Special Coverage# N182186881
Quick rundown of my current story regarding my 2016 Impala LTZ.
My AC was blowing hot so I took it to a local shop who identified the evaporator core as needing to be replaced. I was furious that a car this age would need that kind of repair. Searched online and found that GM issued a special coverage bulletin regarding 2016-2018 Impalas and this exact issue. It acknowledges a problem with the evaporator cores and that GM will repair free of charge. Google the above bulletin # for full special coverage bulletin.
I call my local dealership and give them the bulletin number. They tell me my vin # is not covered and that I have to call GM customer service. So I call GM customer service and have a horrible and unsatisfactory discussion with a low level representative who is ultimately only able to tell me that my VIN # is not covered and therefore I am not eligible for the special coverage. They give me a case # and tell me to work through my local dealership.
I speak with my local dealership who says they will have to confirm that it is the evaporator core and they can then appeal to GM for special coverage. They confirm the issue is the exact issue covered in the bulletin but that GM only offered to pay $180 towards the repair with no explanation. I was told I would have to call GM to get an explanation. So I call the customer service line again and I have the exact same conversation as the first time with what sounds like another foreign customer service rep. They literally have zero new information. They cannot answer why GM only offered to cover $180 of the $1800 repair and they told me there was no manager or anyone else they could send me to for clarification. Their customer service line is an absolute joke.
I am now waiting for a call back from the dealership. I am beyond frustrated and dissatisfied with GM regarding this issue and will likely never purchase a GM vehicle again as a result.
If you have an issue with your evaporator core in your Chevy Impala, call GM and report it. Obviously they are faulty and GM has acknowledged this fact even if they give you the run around.
Quick rundown of my current story regarding my 2016 Impala LTZ.
My AC was blowing hot so I took it to a local shop who identified the evaporator core as needing to be replaced. I was furious that a car this age would need that kind of repair. Searched online and found that GM issued a special coverage bulletin regarding 2016-2018 Impalas and this exact issue. It acknowledges a problem with the evaporator cores and that GM will repair free of charge. Google the above bulletin # for full special coverage bulletin.
I call my local dealership and give them the bulletin number. They tell me my vin # is not covered and that I have to call GM customer service. So I call GM customer service and have a horrible and unsatisfactory discussion with a low level representative who is ultimately only able to tell me that my VIN # is not covered and therefore I am not eligible for the special coverage. They give me a case # and tell me to work through my local dealership.
I speak with my local dealership who says they will have to confirm that it is the evaporator core and they can then appeal to GM for special coverage. They confirm the issue is the exact issue covered in the bulletin but that GM only offered to pay $180 towards the repair with no explanation. I was told I would have to call GM to get an explanation. So I call the customer service line again and I have the exact same conversation as the first time with what sounds like another foreign customer service rep. They literally have zero new information. They cannot answer why GM only offered to cover $180 of the $1800 repair and they told me there was no manager or anyone else they could send me to for clarification. Their customer service line is an absolute joke.
I am now waiting for a call back from the dealership. I am beyond frustrated and dissatisfied with GM regarding this issue and will likely never purchase a GM vehicle again as a result.
If you have an issue with your evaporator core in your Chevy Impala, call GM and report it. Obviously they are faulty and GM has acknowledged this fact even if they give you the run around.