Originally Posted by ChevroletCustomerService
I'm really saddened to see you all are experiencing similar issues. Please don't hesitate to send me a direct message if you ever would like me to further investigate your concerns for you, and definitely keep me in the loop if this appears to be a recurring problem after attempted fixes. Many thanks to systemcheck2006 and 77Impala for posting possible resolutions.
Chevrolet Customer Service
Katie, I'm having big problems with my 2006 Impala. I love my car. Bought it at the end of 2007. I regularly had my car serviced. Do my own minor work (backyard mechanic) and take good care of my vehicle. Just about 16 months or so ago, all of a sudden, my engine, pardon my french, just crapped out. It started to sputter, then had a loud banging noise, and then just died. I had the car towed to my mechanic who figured out that it was an internal problem. The scanner had thrown over 1400 codes but my engine light never came on and I never experience so much as a burp until now. My mechanic talked to the mechanic at the Chevy dealer and decided it was best for Chevy to take the car and do a complete engine tear down to figure out what was wrong. After the Chevy dealer got the vehicle, they tried several things, like changing the catalytic converter but no dice. They finally tore down the engine and found metal in the engine. My only recourse was to buy a new engine at a cost of approximately $7,000. Rather than spend $30,000 plus on another car, and since I just finished paying for this one and like my car, I went ahead and got the job done. I contacted the President of GM via certified letter explaining to him that in my discussions with GM, I was initially told that GM would pay for half of the cost. I thought that was cool. However, I received a call later stating that since I had an aftermarket CAT back system on my car and rims, they would not cover anything. That seems really unfair since nothing I did caused the engine to fail and for an engine to fail completely after less than 50,000 miles is ridiculous to me.
Now, after almost a year of the car running without problems, I'm driving home from work, and all of a sudden, the engine shutters, there's a high rev, and the car doesn't move. It's coasting but feels like the transmission isn't engaging in drive. There is a hard shift and the car moves forward but only at approximately 20 MPH. I slow down, put the car in 2nd and it drives ok. I drive it slowly back home. I get home, and I can smell the tranny. It has a "burnt" smell, never a good sign. I had to have my car towed to the dealer today. They said they had so many transmissions to work on, that they couldn't even look at my car until late next week or early the week after that. So, now, I'm out a car for over two weeks and possibly spending more than $3,000 on a new tranny if the transmission is blown. What the heck? Now, I find out that there were 6 TSBs about the transmission on the 2006 Impala and Chevy won't do anything to help me? What kind of service is that? Isn't Chevy the "Heartbeat of America"?