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Old 05-24-2015 Thread Starter
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Bluetooth & Handsfree Phone

Just got back from a short road trip and found an issue with bluetooth that i cannot figure out. When a call is received, the radio mutes and the call information partly displays on the MyLink screen but only the prompts to Ignore or Answer but no ring is heard through the car speakers. The info it should show, displays perfectly on the DIC screen along with the caller info and contact picture. It has been ringing in the past as well as displaying the caller info on the MyLink screen but not now.

I have gone through all the settings and menus i can find and can't see what is wrong that will keep it from ringing through the speakers. What am i missing here?

Any ideas appreciated.

2014 Impala 2LT V6 Flex
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Old 05-24-2015
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Originally Posted by MyImpala65 View Post
Just got back from a short road trip and found an issue with bluetooth that i cannot figure out. When a call is received, the radio mutes and the call information partly displays on the MyLink screen but only the prompts to Ignore or Answer but no ring is heard through the car speakers. The info it should show, displays perfectly on the DIC screen along with the caller info and contact picture. It has been ringing in the past as well as displaying the caller info on the MyLink screen but not now.

I have gone through all the settings and menus i can find and can't see what is wrong that will keep it from ringing through the speakers. What am i missing here?

Any ideas appreciated.

I have a 2014 Impala 2LTZ - purchased new.

I have had several weird problems with the radio system / Chevrolet MyLink. Several times the dealer reprogrammed the system with the latest computer updates. The last time, the radio would radomly mute iteself, reset the time and the oil life percentage would reset. The dealer called Chevrolet Technical Assistance and determined there was a complete system update / reprogram that was released a few days before the end of 2014. That update by the dealer eliminated all the problems.

I would suggest you talk to your dealership and see if there are updates for the system.

I have been really disgusted with the number of "updates" and "re progammings" that the car has required to eliminate problems. It has been clear the car was released before it was ready and now GM is releasing updates to correct their numerous problems and defects. A classic example of poor quality.

The car has required several full system updates for the radio system, an update for the rear-view camera, a reprogram of the parking brake system and a reprogram of the power steering system.

Good luck.
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Old 05-24-2015 Thread Starter
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Just went out and powered on & off the radio several times and now it's working as it should.

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Old 05-24-2015
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Typical issues related to a "completely redesigned" vehicle... People seemed to think that the new Impala was going to bug-free when released for some reason. In my experience, that is never the case - there are always bugs to be worked out on a "complete redesign". If you think about, these cars are getting WAY to complex to be completely bug-free when released.

One of the reasons that I typically avoid newly-redesigned vehicles. I broke my own rule when I bought my 2005 LaCrosse and had to deal with a few issues because of it, but I actually got lucky and didn't have to deal with anywhere near the number of issues that the new Impala has had.

It's just the price you pay to have the "latest and greatest"...

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Old 05-29-2015
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Why is it that people accept having to do "resets" on PCs, tablets and smart phones but not the car which interacts with them? Usually disconnecting battery or pulling relevant fuse is all it takes to "solve" these issues. Just like pulling battery on your phone

Yeah yeah yeah I know its $30,000+ car , but your phone is a $600 slab of plastic.
Old 05-31-2015
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Originally Posted by [email protected] View Post
Why is it that people accept having to do "resets" on PCs, tablets and smart phones but not the car which interacts with them? Usually disconnecting battery or pulling relevant fuse is all it takes to "solve" these issues. Just like pulling battery on your phone

Yeah yeah yeah I know its $30,000+ car , but your phone is a $600 slab of plastic.
Because of Microsoft, their older (pre-7) Windows desktop operating systems needed to reboot so often or things just went haywire. We all got used to the "Microsoft fix", aka REBOOT and RETRY.

Most of us remember jokes like these. Now the one about pressing the Start button to turn the engine off is true! At least for some cars, anyway.

I don't own a Ford, so I don't know how Microsoft Sync performs in those cars and trucks with that setup however. Other than the Start button, it probably doesn't do any of the things in the joke lists.

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Old 05-31-2015
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MyLink has lots of bugs, and a complete lack of attention to detail as far as it's programming. GM is clueless as to how people like to use iPod/Phone's for music.

I have a 2014 Impala LTZ. I have a large music collection and several Apple devices. I like to keep one iPod in the car all the time. It has about 6000 songs on it (paired down from 14000 that I own) GM has a limitation of 8000 songs. If you have an iPod Classic 160gb with more than 8000 songs, MyLink will barf on it and refuse to function. Putting a limitation on the amount of songs was a bad idea. Pretty much defeats the propose of the larger capacity iPods/iPhones.

I like it to shuffle my playlists at all times so songs come up randomly. MyLink does have this function, it's buried 2 layers down in the menu and will reset itself every time you start the car, so you have to turn it back on every time you start the vehicle. It should be accessible from the main screen and stay on until the user shuts the feature back off. I ended up having to find a program that would create pre-randomized playlists, and make special playlists just for use in the car so I would not have to enable the feature every time I started the car.

GM claims that on their website that MyLink will create a index file so it does not have to scan the device all the time, it does not work at all. Every time I start the vehicle it goes through the indexing procedure. It can take up to 10 minutes to index the iPod, you can not look through all the songs on the DIC until this is done. GM made the mistake of only looking at a device as a generic mass storage device instead of recognizing that is an Apple device and using the index file that is already stored on the iPod/iPhone. Pioneer and others have given this simple ability to all their compatible units for years and they work perfect, as soon as the vehicle is powered up the unit is ready, it does not have to re-index every time vehicle is started. When I questioned the MyLink Team about this they ducked and covered, played dumb and told me to take it to the dealer. The dealer called Chevrolet Tech Support and was told that they could nether confirm or deny operation of indexing, as if a lawyer was standing over their shoulder.

Most of the tome it displays the cover art, but from time to time it refuses to, vehicle must be restarted.

On two occasions I have had the touch screen go completely blank while driving, unable to use at all. No sound, no Bluetooth, no nothing. Shut off, wait a few minutes and it works again.

In the NAV screen, they have a light blue sky at the top and a light blue font for the temp and clock, you can not read them. Brilliant programming. This has been addressed for Cadillac (changed to White Font with Black Outline, but not for Chevrolet.

I have taken it to the dealer on three occasions and they have updated it but it has not addressed any issues. They just say "No Problem Found, Software is up to date."

Updates to fix flaws have been few and far between, the Chevrolet MyLink Team and Chevrolet Customer Assistance have been useless.

The Ford My Ford Touch system was plagued with many problems when it came out, but at least Ford recognized the issues and tried to address them. They released numerous updates, which they still do (continuous improvement) and even mailed USB sticks to owners so they could update themselves without going to the dealer. GM has done none of this, and as far as 2014 owners are concerned, they have mostly abandon them. I have been told there is little to no work being done to improve or correct issues for 2014 models with MyLink. And with the proprietary design of the screen, there is no aftermarket solution possible either. I would gladly swap it out for a Pioneer head unit if it was possible.

I love the car itself, but for me, MyLink was a great disappointment. They had a couple years to learn from Ford's problems, but obviously did not learn much.

Considering how much we pay for these vehicles, I expect better than this especially when it can be easily accomplished on a $300 aftermarket head unit.

Last edited by Impala-Blue-2; 05-31-2015 at 04:32 PM.
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