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post #16 of (permalink) Old 03-28-2014 Thread Starter
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Originally Posted by Cleatus View Post
I feel for you, but if they cant duplicate the issue (ever) how can they fix it?
a new car is a bit much--for now.
they drove the car exactly 1 mile between the 3 visits to the dealership, hard to replicate it with that kind of mileage




I understand their stance even if I don't agree with it. I'm gonna trade it in another another vehicle, I just don't feel safe in this one.
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post #17 of (permalink) Old 03-28-2014
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They should have at least kept the car for a few days and drove it a little more to make sure that they didn't encounter the problem themselves. Just because the computer doesn't show anything doesn't mean it didn't happen.

You are in a tough situation, my friend. I think I'd continue to drive it and see if it happens again - if so, then drop it off at the dealership and tell them to drive their family around in it for a week or two and then maybe they'll get the point...

I thought that the paperwork did say that they replaced some components related to the radio? Did they replace anything at all? Maybe try taking it to another dealer? Although, I'm sure GM made a note "on your file" that it was already checked out, but it can't hurt to try another dealer...
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Forgive my ignorance, but is OBD3 out yet? I can't find much information, figured it would be by now.

Is the 2014 Impala OBDII?

Is there a recording tool worthwhile to hook up?
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post #19 of (permalink) Old 03-29-2014 Thread Starter
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They should have at least kept the car for a few days and drove it a little more to make sure that they didn't encounter the problem themselves. Just because the computer doesn't show anything doesn't mean it didn't happen.

You are in a tough situation, my friend. I think I'd continue to drive it and see if it happens again - if so, then drop it off at the dealership and tell them to drive their family around in it for a week or two and then maybe they'll get the point...

I thought that the paperwork did say that they replaced some components related to the radio? Did they replace anything at all? Maybe try taking it to another dealer? Although, I'm sure GM made a note "on your file" that it was already checked out, but it can't hurt to try another dealer...
they actually replaced the screen and brain unit on the entertainment center. I actually took it to the dealership the first time (paperwork not shown for that one) because the brakes were super spoungy(sp?) and the screen was dim and flickering. They downloaded a patch update for the radio. The time the screen went black and the brakes failed, they didn't do anything at all other than diagnostics. The day after I got the car back I was driving home and the screen went black again and I drove it straight to the dealer and make them observe it and re-iterated my former complaints. I really expected them to replaced the electronic control module for the brakes while replacing the radio parts too.


I have no clue why the issues seem to happen in tandem with each other but I scares me to death. I was driving the Impala this morning and the screen just randomly dimming then getting brighter. I've tried to research if it has some sort of power saving dim feature but I see nothing on the subject. Whenever the screen starts acting up tho, I immediately slow down!
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post #20 of (permalink) Old 03-29-2014
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I would seriously ask the dealer to give me a rental car and for them to keep and drive the car daily so that they can experience the issues first-hand. It almost sounds like there is some kind of short somewhere causing your issues. Not sure how that would make the brakes in-operable though...

Don't just live with the problems though - keep taking it back until they make it right. It's obvious that *something* isn't right if you screen is getting dimmer and brighter for no reason... These cars are way too expensive to have to deal with stuff like this, especially when purchased brand new. Don't give up!
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post #21 of (permalink) Old 03-29-2014
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Was it a cloudy/sunny day there, by chance?

Or was it same sunlight radiation level?

Did the front headlights come on?


What happens when you use the dimmer switch?

And where was the car built? USA or Canada? The 1st # of the VIN would tell you.. 1 = usa, 2=canada.
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And where was the car built? USA or Canada? The 1st # of the VIN would tell you.. 1 = usa, 2=canada.
What does this have to do with anything ?
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post #23 of (permalink) Old 03-29-2014
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What does this have to do with anything ?
Totally different assembly lines.
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Totally different assembly lines.
And still what relevance does it have with his problems ? I worked in Quality at Hamtramck Assembly for 15 years, and even though the line layout for Oshawa may be different, they use common assembly procedures. Manufacturing engineers create what is called a PAD or Product Assembly Document. It basically a set of assembly instructions, there is one for each work station in the plant. The do not write one for one plant, and one for another, they use common procedures. The parts all come from one supplier, unless more than one supplier was sourced because of capacity limitations (more common with trucks because of huge volume).

I can't exactly say what is causing all his problems, but if the dealer would put some serious effort into diagnosing his car they will most likely find a pinched harness somewhere (fairly common assembly issue). The dealer also has the ability to have somebody from GM engineering come and examine the vehicle if they can't resolve the issues. If the dealer has only driven the vehicle 1 mile, they haven't tried very hard. They need to use a Data event recorder in the vehicle and have somebody drive it for a few days (Service Manager can drive it home and back a few times during the week and attempt to capture an event.) It just seems that the dealer has not tried too hard, aside from a quick check with a Tech2. Not all failures cause codes to be stored, just the ones it is designed to detect.
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And still what relevance does it have with his problems ? I worked in Quality at Hamtramck Assembly for 15 years, and even though the line layout for Oshawa may be different, they use common assembly procedures. Manufacturing engineers create what is called a PAD or Product Assembly Document. It basically a set of assembly instructions, there is one for each work station in the plant. The do not write one for one plant, and one for another, they use common procedures. The parts all come from one supplier, unless more than one supplier was sourced because of capacity limitations (more common with trucks because of huge volume).

I can't exactly say what is causing all his problems, but if the dealer would put some serious effort into diagnosing his car they will most likely find a pinched harness somewhere (fairly common assembly issue). The dealer also has the ability to have somebody from GM engineering come and examine the vehicle if they can't resolve the issues. If the dealer has only driven the vehicle 1 mile, they haven't tried very hard. They need to use a Data event recorder in the vehicle and have somebody drive it for a few days (Service Manager can drive it home and back a few times during the week and attempt to capture an event.) It just seems that the dealer has not tried too hard, aside from a quick check with a Tech2. Not all failures cause codes to be stored, just the ones it is designed to detect.

They did have a tech (don't know if it was a GM engineer or not) come from outside the dealership...he's the one who said it's my iPod causing the issues. His reasoning was that the radio has a Microsoft OS and my iPod is Apple OS and that's the issue. I've asked the dealer to keep it and drive it for a week or 2 but they said they couldn't do that. I don't have another dealership close but I think I'm gonna definitely take it somewhere else to see if they can look at it. Probably gonna drive up to Toledo since my dad lives south of Monroe.
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post #26 of (permalink) Old 03-29-2014 Thread Starter
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Originally Posted by impy2ltz2014 View Post
Was it a cloudy/sunny day there, by chance?

Or was it same sunlight radiation level?

Did the front headlights come on?


What happens when you use the dimmer switch?

And where was the car built? USA or Canada? The 1st # of the VIN would tell you.. 1 = usa, 2=canada.

Headlights come on as designed, it was pre-dawn so no lighting changes. Dimmer switch operates as designed...US car
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post #27 of (permalink) Old 03-29-2014
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The guy that told you that the i-Pod is causing all the problems is full of BS. MyLink is certified to be Apple and i-Pod/i-Phone compatible. This is stated on the MyLink website. Ford uses the Microsoft operating system, not GM. Per Wikipedia
Quote:
MyLink systems are manufactured by two companies for GM, Panasonic for most MyLink models, and LG Electronics for the unit equipped on the Chevrolet Sonic, Chevrolet Spark, Chevrolet Trax, Buick Encore and Opel Adam. The system is based on QNX real-time operating system and voice recognition software from Nuance.
i-Pods/i-phones are compatible with quite a few operating systems, Microsoft being the largest base of them.

You should ask the dealer who this guy was and seriously questions his assessment. Ask for documentation to back up his assertions. I, personally think he has no idea what he is talking about in reference to the i-Pod causing all your issues.

I use a i-Pod Touch in my 2014 Impala and except for some features that GM did not implement very well (another long story) it works and has not caused any adverse issues.
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post #28 of (permalink) Old 03-29-2014
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Originally Posted by Blue-Impala View Post
And still what relevance does it have with his problems ? I worked in Quality at Hamtramck Assembly for 15 years, and even though the line layout for Oshawa may be different, they use common assembly procedures. Manufacturing engineers create what is called a PAD or Product Assembly Document. It basically a set of assembly instructions, there is one for each work station in the plant. The do not write one for one plant, and one for another, they use common procedures.
What if one plant is this caliber of employee??

https://www.google.com/search?q=chry...ing+on+the+job
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What if one plant is this caliber of employee??
I hope it's not the case, and unless there many more cases like jah40's, I doubt it that it is. Both Hamtramck and Oshawa employee about 3000+ people each. There will always be a few like those guys that got caught at Chrysler. I think you will find that to be the case at every major plant, be it Ford, Chrysler or GM, Canada or USA. Do not let the actions of a few cloud your judgment. I worked at Hamtramck, Lake Orion and Lansing Assembly (Mostly Hamtramck) and in my travels I only ran into or heard of only a couple people like those guys. 99.9 percent of the people working in the plants are good workers and try their best to build the car properly, but no process is perfect.

In jah40's case, I still think the i-Pod argument is BS. The dealer has defiantly not put the time or effort to verify his problems. As for them not documenting the brake complaints, the dealer most likely is fearing that if nothing wrong is found, and they fail again, they will be held liable, and it will also count as one repair attempt in a Lemon Law case.
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post #30 of (permalink) Old 03-30-2014
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Originally Posted by Blue-Impala View Post
In jah40's case, I still think the i-Pod argument is BS. The dealer has defiantly not put the time or effort to verify his problems. As for them not documenting the brake complaints, the dealer most likely is fearing that if nothing wrong is found, and they fail again, they will be held liable, and it will also count as one repair attempt in a Lemon Law case.
This is the only ipod issue I've read about:

MyLink Stopped Recognizing iPod Classic | GM Authority

I guess it is possible - if you were cruising in manual mode in 5th or 6th and in a panic situation hit the accelerator instead of the brake - it would appear the brake isn't working. WOT isn't going to get you anywhere very fast depending on your speed.
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