Join Date: Apr 2016
Location: Fort Wayne
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i have a pixed 3 that i use with my 16 silverado. i've not seen these issues before. asking stupid questions, when is the last time you've done a phone reboot? i'd start with that. or a phone update? are you connected via bluetooth or wire (i'm not familiar with the newer impalas as i had a 2010 with a simple single din radio in it, but my 16 has the fancy touch screen bose system from gm in it).
other thoughts would be to "forget" your phone in the radio menu then re-pair it. or a system update to the radio itself (which may or may not be a dealer only item since i'm not familiar with the 9th gen imapalas i'm a bit limited here in the knowledge).
Another question I would like to confirm, which radio do you have in your car? bose or non-bose stereo?