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Old 05-09-2013, 11:48 AM   #1 (permalink)
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V6 Oil Leak rant

I just joined the forum yesterday and spent lots of time reading the many posts on oil leaks from the 60 degree V6's. Now, I'm going to vent a little...

I had problems with our 94 Corsica's 3.1L with the lower intake manifold gasket. It has about 200k miles on it and the leak was never that bad. I replaced that a three years ago and haven't had an issue since. (we call that car "the beast" because nothing can kill it, including two teenage girls)

The 3.9L in the Impala is a different story. The LIM gasket has been replaced 4 times, 3 under warranty and once not. The last time was in May 2012 and the time before that was Jan 2012. It's leaking again and the dealer wants $1200 to replace it. The Service Rep told me it's "normal." Normal for a car to need an annual $1200 repair?

I currently own 7 Chevy's from 1965 to 2013, so you might say I'm a Chevy fan. This is my wife's car and she's in love with it. Besides the oil leak, the car is fantastic. It really breaks my heart to have to be going through this. I'm not confident that if I get it fixed now that I won't be going through this again.

Now here's the thing that convinces me that I'm crazy... I want to replace this car with a new Malibu. I really like to look of the 2014.

So what happens next? I'm working with a Chevy Customer Service Rep to try to get something worked out on the current repair. I may have to take the car back to the original dealer (I wanted to try another dealer for this repair since the original one is 0 for 4). I will most likely do the oil pan and crank seal myself. The LIM is a big job, lots of things to move out of the way to get that done. I can do that job myself. But if I do, you can bet my opinion of Chevy, their design engineers and service departments will be decreasing.

OK, I'm done...
Ned

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Old 05-09-2013, 12:51 PM   #2 (permalink)
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The dealer should be liable for the repair, not you. Why did you have to pay for the repair 4 months after the one prior? That should have been under warranty. Nothing "normal" about it, incompetent techs. They either can't do a job right to save their lives, or are overlooking an obvious issue with the intake manifold or heads.

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Old 05-09-2013, 02:11 PM   #3 (permalink)
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King youíre so right! Now I just have to get Chevy to see the lightÖ

I got Chevy Customer Service involved in the May repair last year. The best deal they offered me was that I had to pay for fluids. $50 is better than $1200 so I took it. Now the dealer is saying the May LIM repair was for a coolant leak, not an oil leak, so itís different.

The thing that I really don't understand is if the first dealer's service dept. can't fix the problem after 4 attempts, why am I being "forced" to go back to them? Either the design is bad or the tech that is working on my car is incompetent. Maybe Iíll give you the design isnít great, since so many other engines have this problem, but not all of them. That tells me that it may be difficult to install properly.

Now, Iíve got to question not only the techís general ability but how well he would do the repair to my car. ďThis is the repair weíre not getting paid for, so get it done quickly.Ē What I want to make me a satisfied customer is to have the repair completed properly and such that I have confidence that itís not going to fail again in a year. IMO for that to happen, the first dealer should be financially responsible to a second dealer that actually does the repair.
If it fails again in a year, then Iíll believe itís a poor design and it will be into the dealer ever 11 months for a leak inspection and repair.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
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2010 Chevy HHR LT 2.4L
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Old 05-09-2013, 03:29 PM   #4 (permalink)
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You can find a chevy service rep on camaro5.com that will help you put pressure on the dealer to make it right. Allthough oil leaks are common on most of todays vehicles due to the amount of covers/seals/gaskets, only minor seepage is acceptable. Not leaks that you have had fixed before.

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Old 05-09-2013, 09:01 PM   #5 (permalink)
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Thanks for the heads up, 2150. I'm working with a Chevy Customer Service rep. viathe phone.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
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2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
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Old 05-10-2013, 08:50 AM   #6 (permalink)
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Quote:
Originally Posted by aeroned View Post
King youíre so right! Now I just have to get Chevy to see the lightÖ

I got Chevy Customer Service involved in the May repair last year. The best deal they offered me was that I had to pay for fluids. $50 is better than $1200 so I took it. Now the dealer is saying the May LIM repair was for a coolant leak, not an oil leak, so itís different.

The thing that I really don't understand is if the first dealer's service dept. can't fix the problem after 4 attempts, why am I being "forced" to go back to them? Either the design is bad or the tech that is working on my car is incompetent. Maybe Iíll give you the design isnít great, since so many other engines have this problem, but not all of them. That tells me that it may be difficult to install properly.

Now, Iíve got to question not only the techís general ability but how well he would do the repair to my car. ďThis is the repair weíre not getting paid for, so get it done quickly.Ē What I want to make me a satisfied customer is to have the repair completed properly and such that I have confidence that itís not going to fail again in a year. IMO for that to happen, the first dealer should be financially responsible to a second dealer that actually does the repair.
If it fails again in a year, then Iíll believe itís a poor design and it will be into the dealer ever 11 months for a leak inspection and repair.
Agreed 100%, they can't claim that it doesn't count because one was a coolant leak and one was an oil leak, its still the same repair, the same repair that THEY SCREWED UP... 4x!!! Simply no excuse.

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350 2-bolt, stock 4bbl
Stock rebuilt TH350
Edelbrock performer cam + intake
Dual 2 1/2" Flowmaster exhuast (waiting to be installed)
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Old 05-13-2013, 09:40 AM   #7 (permalink)
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Waiting for the Chevy rep to call me with an update, suppose to be this afternoon. I'll update the status once I know.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
2007 Chevy Impala LTZ 3.9L
2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
"You might say I like my Chevys"
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Old 05-13-2013, 01:00 PM   #8 (permalink)
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Customer service called to tell me nothing. They can't get in touch with the service manager at the dealership. They put me off for another day, "we'll call you tomorrow to give you an update on this situation. We do want to get this situation worked out to your satifaction."

I'm feeling very disappointed right now so they have a long way to go to get me satisfied.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
2007 Chevy Impala LTZ 3.9L
2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
"You might say I like my Chevys"
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Old 05-13-2013, 03:09 PM   #9 (permalink)
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Reminds me of a situation I dealt with recently, tried to get it resolved through BBB, case was closed due to lack of response from the other party... Fortunately, this is GM customer service, so they can't hide forever. You just have to keep on them.

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350 2-bolt, stock 4bbl
Stock rebuilt TH350
Edelbrock performer cam + intake
Dual 2 1/2" Flowmaster exhuast (waiting to be installed)
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95 9C1 3.08 posi
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16x8 American Racing Baja's with 225/60/16 Pirelli P4's

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Old 05-13-2013, 04:25 PM   #10 (permalink)
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Heads up, a dealer or their techs, are paid regardless if its warranty or not. GM pays the dealer so regardless the work should be done properly every time.


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Old 05-14-2013, 02:25 PM   #11 (permalink)
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Another day and still nothing done. The "District Rep" said she would call me today and no call. I called her and she's already gone for the day. It's a good thing the car isn't in the shop waiting for something to happen. It sure looks and feels like GM is waiting for me to get fustrated enough to go away. This sure is a good way to destroy a faithful customer.

Wasn't there a Chevy Rep lurking here?

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
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2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
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Old 05-14-2013, 05:12 PM   #12 (permalink)
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Yep, you might have to track them down though, not as active since we got the new rep.

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1978 Caprice Classic Landau
350 2-bolt, stock 4bbl
Stock rebuilt TH350
Edelbrock performer cam + intake
Dual 2 1/2" Flowmaster exhuast (waiting to be installed)
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95 9C1 3.08 posi
4 wheel disc brakes!
16x8 American Racing Baja's with 225/60/16 Pirelli P4's

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Old 05-15-2013, 12:58 PM   #13 (permalink)
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Well, the Chevy rep called me today. It seems they are now working on getting the dealer that replaced the LIM gasket 4 times to pay the new dealer to replace the gasket. She said that might take a few days to arrange. The other option would be taking the car to the original dealer and having them fix it, again. She said that might get the car repaired sooner. I said I wanted the first option, the same opinion I asked for when I initially contacted customer service nearly a week ago.

Now the funny part. She said that "GM wants this issue resolved to my satisfaction." I just feel that I'm just getting strung along. She said she's going to call back no later than Friday by 1. I'll bet there's still no resolution by then. I seriously doubt there will ever be resolution to this issue besides no one wants to do anything.

What I've learn from this experience is that I will never take my car to a dealer past warranty. They may put on the face of being your friend and wanting you to be satisfied, but that is a load of crap. The ONLY thing they care about is making money, plain and simple. I sure as hell will never by a car with a 60 deg V-6 again.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
2007 Chevy Impala LTZ 3.9L
2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
"You might say I like my Chevys"
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Old 05-15-2013, 03:23 PM   #14 (permalink)
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That's a shame. They are known to be extremely reliable.


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Old 05-16-2013, 09:23 AM   #15 (permalink)
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OK looks like I have to take back some of the nasty things I said...
The gal from customer service called this morning. It seems GM really does want me to be happy. She said since I've had the car in multiple times for oil leak problems that they "feel responcible" for most of the problem and are offering me "assistance" to get the problem fixed. I can take the car to the new dealer to get the oil leak fixed and will only have to pay $100. The fee is because it's been more than a year since my last service for an "oil leak." Still $100 for a $1200 repair that a big PITA.

The next issue is if they're going to fix the oil leak as described by the dealer or just the LIM. The gal from Chevy is going to work out the details with the service manager at the dealership. If things go really good, I won't have to replace the oil pan gasket or crank seal either. But if not, no big deal, I'm kind of looking forward to doing that myself.

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1965 Corvair Monza 95hp/PG
1966 Corvair Monza 110hp/PG (very original)
1996 Chevy Corsica 3.1L
2004 Chevy Cavalier 2.2L
2007 Chevy Impala LTZ 3.9L
2010 Chevy HHR LT 2.4L
2013 Chevy Cruze LS 1.8L
"You might say I like my Chevys"
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